Shipping & Taxes

We offer shipping for orders to Australia residential and commercial addresses. Shipments are typically received 3-5 business days after order is placed for continental Australia.

We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation when your order is placed and a separate notification with the tracking number as soon as your order is shipped. 

Shipping Charges:

Shipping fees are calculated based on the location and weight. Once you reach the checkout page, you're able to enter the shipping destination and see additional shipping methods and applicable rates.

Taxes:

Customers are responsible for paying all taxes. Applicable taxes are calculated once you enter the shipping destination on the checkout page.

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@novusautoglass.com.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@novusautoglass.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on items that have been opened and used.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that shipping charges are non-refundable.